1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Orders are generally processed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, promotions, holidays, or unexpected operational circumstances, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time will depend on your delivery location and the shipping partner used.

Estimated Delivery Timeline

• Metro & major cities: Approximately 3–7 business days
• Other cities and towns: Approximately 5–9 business days
• Remote or difficult-to-service locations: Approximately 7–12 business days

These are estimated delivery timelines and are not guaranteed delivery dates.

Delivery may take longer due to weather conditions, public holidays, transportation delays, high order volumes, courier issues, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Depending on the order value, location, promotions, or ongoing offers, Fiha Leather may provide free shipping on selected orders.

The final shipping charge applicable to your order will be shown at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

5. Delivery Address

Please make sure that your shipping address, phone number, email address, and other delivery information are accurate before completing your order.

Fiha Leather is not responsible for delivery delays or failed deliveries caused by:

• Incorrect or incomplete address information
• Incorrect phone number
• Customer being unavailable to receive the order
• Failure to respond to the courier
• Refusal to accept the shipment
• Multiple unsuccessful delivery attempts

If you realize that you have entered an incorrect address after placing an order, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that the address can be changed once the order has been processed or dispatched.

6. Failed Delivery & Returned Shipments

Our shipping partners may make multiple attempts to deliver your order.

If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the package, or other reasons attributable to the customer, the shipment may be returned to us.

If the order is returned to Fiha Leather, you may be contacted regarding re-shipping.

Additional shipping charges may apply for re-dispatching the order, depending on the circumstances.

7. Delayed Shipments

Although we work with shipping partners to provide timely delivery, some delays may occur due to circumstances beyond our control.

These may include:

• Severe weather
• Natural disasters
• Public holidays
• Courier service disruptions
• Transportation delays
• High seasonal demand
• Regional restrictions
• Unexpected logistical issues
• Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact our customer support team with your order number so that we can assist you.

8. Damaged Packages

We take care to pack your order securely before dispatch.

If your package appears damaged when it arrives, we recommend taking photographs or recording a video of the package before opening it.

If the product inside is damaged, please contact us within 7 days of delivery and provide:

• Your order number
• Photographs of the package
• Photographs of the damaged product
• A video showing the issue, if possible

Our team will review the information and guide you through the next steps in accordance with our Returns & Refund Policy.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your package, please contact our customer support team as soon as possible.

Please provide your order number along with clear photographs of the package and products received.

We will investigate the issue and, where the error is confirmed to be on our part, work toward an appropriate resolution.

10. Multiple Items in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, packaging requirements, warehouse processing, and shipping considerations.

If your products are shipped separately, you may receive separate tracking information.

11. International Shipping

If international shipping is available for your location, applicable shipping charges, estimated delivery times, customs requirements, duties, taxes, or other charges may vary depending on the destination country.

Any customs duties, import taxes, local fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

International delivery times may also vary significantly depending on customs clearance and local courier operations.

12. Delivery Confirmation

An order may be considered delivered once the shipping partner's tracking system confirms delivery to the address provided by the customer.

If you have not received your order despite the tracking status showing it as delivered, please contact us as soon as possible so we can assist you in investigating the shipment.

13. Contact Us About Your Order

If you have questions about your shipment or need help tracking your order, please contact our customer support team.

Please keep your order number available so that we can locate your order and assist you more quickly.