1. Return & Refund Window

If you receive a product that is damaged, defective, faulty, or incorrect, please contact Fiha Leather within 7 days from the date of delivery.

To help us resolve your issue quickly, please provide:

• Your order number
• Name and contact details used while placing the order
• Clear photographs of the product
• Clear photographs of the packaging, if applicable
• A short video showing the issue, where necessary
• A brief description of the problem

Requests submitted after the 7-day period may not be eligible for return or refund.

2. When Can You Request a Return?

A return may be accepted if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• The product received is materially different from what was ordered.
• The product has a manufacturing or quality issue that existed when it was delivered.

Our team may request photographs or videos to verify the issue before approving a return.

3. Return Eligibility

To be eligible for an approved return, the product should generally:

• Be unused and in its original condition.
• Be returned with its original packaging.
• Include original tags, accessories, or other components, where applicable.
• Not show signs of improper use, alteration, washing, or handling.
• Be safely packaged to prevent damage during return shipping.

Products that have been damaged after delivery because of improper use, washing, accidental damage, misuse, or incorrect handling may not qualify for a return or refund.

4. Customized & Personalized Products

Customized, personalized, or specially made products are generally non-returnable and non-refundable, as they are produced specifically according to the customer's requirements.

However, if a customized or personalized product arrives damaged, defective, or incorrectly manufactured due to an error on our part, please contact us within 7 days of delivery.

Our team will review the issue and provide an appropriate resolution.

5. Return Approval Process

Once you contact us regarding a return, our team will review the information and supporting photographs/videos.

If your return request is approved, we will provide instructions regarding the return process.

Once the returned product reaches us, it will be inspected to confirm that the reported issue matches the return request and that the product meets the applicable return conditions.

6. Refunds

After the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Approved refunds are generally processed within 5–7 business days after the refund is approved.

Please note that the time taken for the amount to appear in your bank account, credit card, debit card, or other payment method may vary depending on your payment provider or financial institution.

7. Return Shipping Charges

If the product was delivered:

• Damaged
• Defective
• Incorrect
• Incorrectly shipped due to an error by Fiha Leather

We will bear the applicable return shipping cost, subject to verification and approval.

For issues that are not caused by a product defect, damage, incorrect shipment, or an error on our part, return shipping charges may be the responsibility of the customer.

8. Damaged Package at Delivery

If your package appears visibly damaged when delivered, we recommend taking clear photographs or a video of the package before opening it.

If the product inside is damaged, please contact us as soon as possible and within the 7-day return period.

Providing photographs or video evidence of the package and product can help us investigate and resolve the issue more quickly.

9. Refunds for Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept delivery, or other circumstances attributable to the customer, the refund, if applicable, may be processed after the product is received and reviewed.

Any applicable shipping or handling charges may be deducted from the refundable amount where permitted.

10. Items Not Eligible for Return

Returns may not be accepted for products that:

• Have been used or worn.
• Have been washed or cleaned.
• Have been intentionally damaged.
• Show signs of misuse or improper handling.
• Have been modified or altered.
• Are returned without required accessories or components.
• Are customized or personalized, except where they are defective, damaged, or incorrectly made by us.
• Are returned after the applicable return period.

11. Quality & Natural Leather Characteristics

Leather is a natural material, and slight variations in texture, grain, colour, marks, and appearance can occur from one product to another.

These natural characteristics are part of genuine leather and may not be considered defects.

Because of differences in lighting, photography, screen settings, and the natural characteristics of leather, the actual product may also have minor visual variations from the images displayed on our website.

12. How to Request a Return or Refund

To start a return or refund request, please contact our customer support team with:

• Order Number:
• Name:
• Contact Number/Email:
• Reason for Return:
• Photographs/Videos of the Product:

Our team will review your request and guide you through the next steps.

13. Our Commitment to You

We believe that a good shopping experience doesn't end when your order is delivered.

If something isn't right with your Fiha Leather purchase, please let us know. We will review the situation fairly and work with you toward an appropriate resolution in accordance with this policy.

Your satisfaction and trust are important to us.